Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how Royal771 ("Royal771", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "User", "player") who access or use the Royal771 platform available at https://royal771.cam.

Royal771 operates as an online casino and sports betting platform serving Malaysian players and other eligible users. In the course of providing our services — including account registration, identity verification, payment processing, customer support, and responsible gambling enforcement — we necessarily handle certain personal information about you.

We are committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection standards. This Policy sets out your rights and our obligations clearly, without technical jargon where it can be avoided.

2 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, phone number, payment details, IP address, device identifiers, and behavioural data linked to a specific individual.
• "Processing" means any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, Royal771.
• "Data Processor" means any third party that processes Personal Data on behalf of Royal771, such as payment service providers or KYC verification partners.
• "KYC" means Know Your Customer — the identity verification process required to confirm player identity before processing withdrawals, including submission of government-issued identification such as a Malaysian MyKad.
• "Consent" means a freely given, specific, informed, and unambiguous indication by the data subject of their agreement to the processing of their Personal Data.
• "Data Subject" means the individual to whom the Personal Data relates — i.e., you, the registered user of Royal771.

3 Data Controller

Royal771 acts as the Data Controller for all Personal Data collected and processed in connection with the provision of its online casino and sports betting services. As Data Controller, Royal771 is responsible for determining the purposes for which your data is processed and for ensuring those purposes are lawful, transparent, and proportionate.

Where Royal771 engages third-party Data Processors to carry out specific processing activities on its behalf (such as payment processing or identity verification), appropriate data processing agreements are in place to ensure those processors handle your data with equivalent care and in compliance with applicable data protection requirements.

4 Data We Collect

Royal771 collects the following categories of Personal Data from users of the platform:

5 How We Collect Data

Royal771 collects Personal Data through the following channels and mechanisms:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, configure account settings, or contact our support team.
• Automatically through platform use: Technical and behavioural data is collected automatically when you access the Royal771 website or mobile interface, including via cookies, log files, and session tracking technologies.
• From third-party service providers: Identity verification partners may return data to us following a KYC check. Payment processors confirm transaction status and transmit relevant financial data. Fraud detection services may flag anomalous behaviour associated with your account.
• From publicly available sources: Where permitted and necessary for fraud prevention or compliance purposes, Royal771 may cross-reference information you have provided against publicly available records.

6 Purposes of Processing

Royal771 processes your Personal Data for the following defined purposes:

• Account Creation and Management: To register, authenticate, and maintain your Royal771 player account, including managing your profile, balance, and game history.
• Identity Verification (KYC): To verify that you are who you say you are, that you meet the minimum age requirement of 21 years, and that your use of the platform is lawful.
• Payment Processing: To facilitate MYR deposits and withdrawals via your chosen payment method — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB Bank, and Hong Leong Bank.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal activities on the platform.
• Responsible Gambling Compliance: To monitor playing behaviour, enforce deposit limits and self-exclusion settings, and fulfil our duty of care obligations to players who may be at risk of gambling-related harm.
• Customer Support: To respond to account queries, complaints, technical issues, and data rights requests submitted by registered players.
• Legal and Regulatory Compliance: To fulfil obligations imposed by our international gaming licence, anti-money laundering (AML) requirements, and applicable data protection regulations.
• Platform Improvement: To analyse aggregated, anonymised behavioural data to improve user experience, optimise performance, and develop new features on the platform.
• Marketing Communications (where consented): To send promotional updates, bonus notifications, and VIP programme communications to players who have opted in to receive such communications. You may withdraw marketing consent at any time by contacting support.

7 Legal Basis for Processing

Royal771 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and Royal771 — i.e., to provide the betting and casino services you have signed up for, including account management, payment processing, and KYC verification.
• Legal Obligation: Processing required to comply with legal and regulatory obligations applicable to Royal771 under its international gaming licence framework, including AML obligations and responsible gambling requirements.
• Legitimate Interests: Processing carried out for the legitimate operational interests of Royal771, including fraud prevention, platform security, and service improvement — provided these interests do not override your fundamental privacy rights.
• Consent: Where Royal771 seeks your consent for specific processing activities (such as marketing communications), processing is conditional on your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

8 Disclosure to Third Parties

Royal771 does not sell, rent, or trade your Personal Data to third parties. We share data with carefully selected third parties only where it is necessary to deliver our services or comply with our legal obligations. The categories of third parties with whom data may be shared include:

• KYC and Identity Verification Providers: To verify your identity, age, and source of funds as required under our gaming licence obligations. These providers process identity documents (such as your MyKad) and perform automated verification checks.
• Payment Processors and E-Wallet Providers: To process deposit and withdrawal transactions. This includes providers of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and all Malaysian banking channels used on the platform.
• Fraud Detection and Security Services: To screen transactions and account behaviour for indicators of fraudulent activity, money laundering, or security threats.
• IT Infrastructure and Cloud Hosting Providers: Providers of secure server hosting and data storage infrastructure, operating under strict data processing agreements with Royal771.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory direction. Royal771 is obligated to disclose player data to relevant authorities in cases involving suspected financial crime, underage gambling, or other serious violations.

9 Data Retention

Royal771 retains your Personal Data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable legal and regulatory obligations. Specific retention guidelines include:

• Active Account Data: Retained for the full duration of your account being active on the Royal771 platform.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of account closure, in accordance with anti-money laundering regulatory requirements applicable to licensed gaming operators.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, for regulatory audit and compliance purposes.
• Customer Support Records: Retained for up to three (3) years following the resolution of a support interaction, to support ongoing service quality and dispute resolution.
• Technical and Behavioural Logs: Typically retained in identifiable form for up to twelve (12) months, after which they may be anonymised and retained for analytical purposes without a defined retention limit.

Where Personal Data is no longer required, Royal771 will securely delete or anonymise it in accordance with our internal data disposal procedures.

10 Data Security

Royal771 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive Personal Data (including identity documents and financial details) at rest using industry-standard encryption protocols.
• Two-factor authentication (2FA) options for player accounts.
• Role-based access controls restricting staff access to Personal Data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments of our platform and infrastructure.
• Incident response procedures for the prompt detection, investigation, and notification of data security breaches.

11 Cookies & Tracking Technologies

Royal771 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the Royal771 website. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function correctly, including session management, authentication, and security. These cannot be disabled without affecting your ability to use the platform.
• Performance Cookies: Collect anonymised data about how users interact with the platform — such as pages visited, load times, and error occurrences — to help us improve service performance.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method display, and responsible gambling settings to personalise your experience.
• Analytics Cookies: Used to understand aggregate user behaviour patterns on the platform for internal product development purposes. Data collected is aggregated and not linked to identifiable individuals.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair platform functionality. By continuing to use the Royal771 platform, you consent to the use of cookies as described in this Policy.

12 Your Rights

As a data subject, you hold the following rights in relation to your Personal Data held by Royal771. To exercise any of these rights, please contact us via the details in Section 16. Royal771 will acknowledge your request within 3 business days and provide a substantive response within 30 calendar days.

13 Minors & Age Restrictions

Royal771 is strictly an adult platform. Participation in online casino and sports betting services on Royal771 is only permitted for individuals who are 21 years of age or older. Royal771 does not knowingly collect Personal Data from or create accounts for individuals below this age threshold.

As part of our KYC process, all registered players are required to verify their age and identity using valid government-issued documentation. Where Royal771 discovers or has reasonable grounds to suspect that a user is below 21 years of age, the account in question will be immediately suspended, all funds quarantined, and the matter handled in accordance with our responsible gambling and underage gambling prevention protocols.

14 International Data Transfers

Royal771 operates under an international gaming licence framework and may store or process your Personal Data on servers or through service providers located outside of Malaysia. Where Personal Data is transferred to a jurisdiction outside Malaysia, Royal771 takes appropriate measures to ensure that your data continues to be protected to a standard equivalent to or exceeding that which applies within Malaysia.

Such measures include, as applicable:

• Entering into appropriate data transfer agreements with overseas recipients.
• Transferring data only to countries or organisations that provide an adequate level of data protection as assessed by relevant regulatory frameworks.
• Implementing standard contractual clauses or equivalent contractual safeguards where transfers occur to jurisdictions without a formal adequacy determination.

15 Policy Amendments

Royal771 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where amendments are material, we will notify registered users via their registered email address or via an on-platform notification, with reasonable advance notice where practicable.

The "Last Updated" date at the top of this page reflects when the most recent version was published. We recommend reviewing this Policy periodically to remain informed of how Royal771 handles your Personal Data. Continued use of the platform following the effective date of any update constitutes acceptance of the revised Policy.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please contact Royal771 through the following channels. Data subject access requests and formal privacy complaints will be acknowledged within 3 business days and addressed within 30 calendar days.

For general privacy queries, our live chat support team can provide guidance and, where appropriate, escalate your query to our dedicated privacy handling team.